Questions, answered.

No. You decide where to leave the key, and we follow your instructions. Most customers use a lockbox, leave the key with their building's concierge or front desk, or arrange a specific spot at their workplace.

Our launch service area is within approximately 7 miles of 3835 Pickett Road, Fairfax, VA 22031. This covers Fairfax, Fairfax Station, Mantua, Vienna, Oakton, Annandale, Falls Church, Merrifield, Burke, and Springfield. If you're outside our current area, text us your address from the service area page and we'll let you know the moment we reach you.

You pay by text or email after the work is approved and complete. We send a secure payment link to your phone or inbox. Most major cards are accepted. You see the estimate and approve every line before any work happens. The price you approve is the price you pay.

Yes. New customers get $50 off a first visit of $100 or more. Enter code FIRST50 when you schedule, or tap the offer at the top of any page and it's filled in for you. The offer is for a first visit only, and tires are excluded.

Handled's automotive technicians. Our team is ASE-certified, and we've been working on Northern Virginia cars for more than five decades. The same standards apply to every vehicle we touch.

Most maintenance and light repair services are returned the same day. If a service requires longer (uncommon parts, a discovered concern that needs deeper work) we'll communicate timing by text and confirm with you before we proceed.

State safety inspections aren't part of our same-day menu — but you don't have to track one down yourself. Tell us when you book and we'll get your inspection coordinated, with a straight answer on timing.

Every visit includes the Handled Check — a free courtesy multi-point inspection — so if something's wearing or coming due, you'll hear about it. We send you the complete findings with a clear price on anything we recommend, and you approve or decline each line by text, email, or a call. If you only want the service you originally came for, that's exactly what we do. The findings are informational — we don't pressure or upsell. Every decision stays yours.

We're expanding. Text us your address from the service area page and we'll let you know the moment Handled reaches you — no list to sign up for, no spam.

$115 for most systems, $225 for complex electronic systems — flat, published, and set before we start. Every diagnostic is priced by system: brakes, steering and suspension, fluid leaks, noises, and most other concerns are $115; anything that requires connecting to the vehicle's computer network — warning lights, electrical concerns, power windows and doors — is $225. The full menu with every price is on our Diagnostics page. There's no hourly meter and no surprise at the end. No diagnostic charge when you approve a repair of $50 or more.

Not when the repair you approve is $50 or more. Every diagnostic has a flat, published price, and there's no diagnostic charge when you approve a repair of $50 or more. If you decline the repair, you pay only for the diagnostic and keep what we found, in writing. A Level 2 Diagnostic, if one's needed, is charged either way.

You get a clear, itemized estimate by text or email — and nothing happens until you approve it. The diagnostic finds the cause. The repair is a separate decision, and it's yours. If you approve, most repair work is completed the same day, the price you approved is the price you pay, and there's no diagnostic charge on a repair of $50 or more. If you'd rather wait or decline, that's fine too — you pay for the diagnostic and keep what we found, in writing.

Schedule a Warning Light Diagnostic — $225, flat. No diagnostic charge when you approve a repair of $50 or more. We pick up your car, connect to its computer, read what it reports, and test until we find the cause — not just the code. A code points in a direction; the diagnostic confirms the cause before any repair is suggested. This covers any dashboard warning light: check engine, ABS, airbag, traction control, or several at once. If the light is flashing or the car is driving differently, mention that when you schedule so we can plan for it.

Yes. The right diagnostic depends on whether the engine turns over. If it clicks or does nothing when you turn the key, that's the Starting & Charging System Diagnostic ($115) — we test the battery, starter, and alternator. If the engine cranks but won't catch, that's the Crank No Start Diagnostic ($225) — fuel, spark, and compression territory. If you're not sure, describe what happens when you turn the key and we'll recommend the right one. We pick the car up either way — you don't need to get it anywhere.

No — that's on us. Before we return your car, we schedule your next service, so you're never left wondering what's next or when. We send a reminder when it's time, and you can always move it. Staying ahead of the work — instead of waiting for something to break — is the whole point.

Yes. Tell us your vehicle, or text us the size printed on your tire's sidewall, and we reply with options and the full installed price for each. Mounting, computer balancing, and old tire disposal are included, along with pickup and delivery. Tire pricing depends on your vehicle's size and the tire you choose, so we quote it by text and you approve it before we order anything. Most tires reach us the same or next day, and we schedule your pickup for when they are in hand.

A Standard Alignment ($190) sets all four wheels to your manufacturer's specification. A Safety System Alignment ($240) does the same, then recalibrates the steering angle sensor and runs any reset your manufacturer calls for. Most cars built since 2012 need it, because their stability control and steering assist read that sensor to know which way the wheels point. Not sure which yours needs? We check your manufacturer's procedure and confirm the right one by text before any work begins.

Yes. Every service comes with a 2-year, unlimited-mile warranty on parts and labor. If something we serviced isn't right within two years, text us. We pick your car up the same way we did the first time and address it at no charge. Two things worth knowing. Wear items like tires and brake pads are built to wear down, so normal wear isn't covered. The parts themselves are still warrantied against manufacturer defects, and our workmanship is warrantied on every job. Diagnostics are warrantied too: in the rare event we misdiagnose a concern, you won't pay to have it diagnosed again.

Yes. We're fully insured to drive your car from your home or workplace to us and back, and it stays covered the whole time it's in our care — on the road and while it's being serviced.